FAQ

What types of products do you offer?

CGS. Creations specializes in a curated selection of beautifully designed glass tumblers. Our collection includes unique designs such as the *Dainty Wildflower* tumbler, which captures the essence of nature, and the *Easily Distracted by Books* tumbler, tailored for avid readers. Each piece combines elegance and functionality, making them ideal for various beverages.

How can I place an order?

To place an order, simply browse our selection of glass tumblers on our website, select your desired item, and add it to your cart. Once you are ready to complete your purchase, proceed to checkout, where you will provide your shipping information and payment details.

What are your shipping options?

We offer both domestic and international shipping options. For domestic orders within the United States, standard shipping typically takes 3-5 business days, while expedited shipping takes 1-3 business days. International shipping times may vary based on the destination and customs processes. Shipping rates are calculated based on the weight and destination of your order.

What is your return policy?

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags and in its original packaging. Please contact us to initiate the return process.

How do I track my order?

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your package and estimate its arrival date.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring your satisfaction with our products.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.